Build reputation, retain customers.
AI collects 5-star reviews at the right moment, intercepts unhappy customers before they go public, runs NPS and CSAT surveys, and revives inactive customers with personalized win-back campaigns — all on autopilot.
Everything a reputation manager does. Automated.
Five-star reviews go public. Problems get solved privately.
Every request includes a quick rating. Aria reads it instantly: promoters get a one-tap link to Google or Facebook, while anyone unhappy is intercepted to a private feedback inbox and routed to your team — so you fix the experience instead of fielding a public one-star.
- AI sends the request at the moment satisfaction peaks
- Happy customers reach the public review page in one tap
- Detractors are intercepted before they post publicly
- Negative feedback opens a support ticket automatically
- Gentle SMS + email follow-ups if no review after 48 hours
A multi-touch sequence that brings dormant customers back
AI orchestrates a personalized cadence across email, SMS, and voice — escalating the offer until the customer re-books.
Detect to win back · 4 steps
Reach customers wherever they already talk to you — Aria asks, follows up, and routes everywhere.
Real-time analytics on review volume, survey satisfaction, and the revenue your win-back campaigns recover.
Asking every happy customer at the right moment built 1,247 reviews — and climbing by +127 this month alone.
Continuous NPS, CSAT (4.6/5), and CES surveys across 2,834 responses surface issues early and lift satisfaction.
Re-engagement reactivated 156 dormant customers and recovered $47.2K in revenue — a 38% win-back rate.
Reviews everywhere it matters
Route happy customers to the platforms that grow your reputation; handle the rest privately.
Build your reputation and retain more customers.
Automate reviews, surveys, and re-engagement to turn one-time customers into repeat revenue.