Industry · Retail & E-commerce
Turn browsers into buyers.
Aria answers product questions instantly, recovers abandoned carts, keeps shoppers posted on their orders, and wins back lapsed customers — across web, SMS, social, and in-store.
35%
cart recovery rate
24/7
support coverage
+28%
revenue lift
Northwind Goods · cart $127
Abandoned cart · recovering
SHOPPER · 22:08
Left a jacket in my cart — is it true to size and do you have it in medium?
ARIA · AI · 22:08
Yes, medium is in stock and it runs true to size. I saved your cart — want me to send a quick link to finish checkout? Free shipping kicks in at $75.
SHOPPER · 22:09
Perfect, send it over.
What you're losing today
Three leaks every store has
Most
carts abandoned
Most shoppers leave without buying; with no timely nudge that revenue walks out the door.
Hours
support reply lag
Unanswered product questions kill conversion — shoppers buy from the brand that responds now.
Many
customers never re-engaged
One-time buyers drift away because nobody followed up with a reason to come back.
The retail playbook · pre-trained
Aria runs your storefront support before day one
AI customer support
Answers product, sizing, and returns questions instantly 24/7 across every channel.
Abandoned-cart recovery
Follows up automatically with shoppers who left without buying — and saves the sale.
Review generation
Collects product reviews from happy customers after delivery to build social proof.
Order status updates
Proactively notifies customers about shipping and delivery so support tickets drop.
Customer re-engagement
Wins back inactive customers with personalized offers and timely reminders.
Instant lead response
Replies to every inquiry in seconds across web chat, SMS, email, and social.
A shopper journey · automated end-to-end
From abandoned cart to five-star review
Aria works every step of the post-click journey — recovering the sale, confirming the order, and earning the review.
SMS in 5 min
Cart abandoned: $127
A shopper leaves without checking out. Aria fires a recovery SMS within 5 minutes — before the intent goes cold.
Order #8421
Purchase completed
The shopper finishes checkout from the recovery link. The order is confirmed instantly — #8421 on its way.
Post-delivery
Review requested
After delivery, Aria sends a post-purchase follow-up and collects a product review while the experience is fresh.
Win-back
Customer re-engaged
Weeks later, Aria wins the shopper back with a personalized offer — turning a one-time buyer into a repeat customer.
Live Call Demo
Hear Aria handle a real Retail & E-commerce call.
Press play — hear Aria qualify the lead, answer questions, and book the appointment in a real recorded call.
Demo scenario
Inbound shopper · product inquiry
Asking about availability before buying
What you'll hear
- Natural, conversational AI voice
- Real-time lead qualification
- Smart question sequencing
- Appointment booking confirmation
0:00 / 0:00
Ready to start
Question answered → sale capturedBook a demo
Case study · Northwind Goods
“Aria recovers carts we’d written off and answers every product questionat midnight.”
Northwind Goods was leaking revenue to abandoned carts and slow support. Aria now answers shoppers instantly, recovers carts with a timely nudge, and re-engages past customers — lifting revenue without growing the support team.
EV
Elena Vargas · Founder
Northwind Goods · DTC apparel
35%
cart recovery rate
3×
more reviews
24/7
support coverage
+28%
revenue lift
Aria also runs in these industries
Ready to boost your sales?
15-minute live demo · runs on your store + catalog · we'll show Aria recovering a real cart